Turning Willing Helpers into Skilled Helpers.
A 3-day practical training to equip selected staff with essential helping skills, ethical awareness and practical tools to provide appropriate first-line support within a defined role.
In strategic collaboration with KARE Occupational Health Specialist Clinic
Every workplace has people who notice when something is wrong.
A colleague goes quiet. A team member is overwhelmed. Someone is struggling with stress, conflict, grief, or personal difficulty.
Most people want to help but good intentions are not always enough.
Helping is everybody’s responsibility. Skilled helping is a competency.
A Workplace Para-Counsellor is a trained skilled helper who has developed structured helping skills and ethical awareness to provide appropriate first-line psychological and emotional support within a defined scope.
They are not counsellors, psychologists or therapists. The purpose is to extend the reach of support, without extending beyond professional boundaries.
Levels of helping
Level 1
Wellness Awareness
Knowing that wellbeing matters.
Level 2
Willing Helper
Wanting to support someone.
Level 3
Skilled Helper
Having knowledge and helping skills.
Level 4
Workplace Para-Counsellor
Trained to provide first-line support within a defined scope and facilitate appropriate referral.
The difference is not the willingness to help. The difference is being prepared to help responsibly.
Not every helper is a Para-Counsellor.
The Five Core Capabilities
Build rapport, presence, and psychological safety.
Offer appropriate first-line emotional support.
Identify signs of distress and concern without diagnosing.
Handle difficult situations safely within role and boundaries.
Know when, where and how to facilitate appropriate professional support.
Not to turn everyone into a counsellor, but to develop more people who know how to help safely.
This is not a lecture-heavy counselling course. Participants learn through discussion, demonstration, practice, role-play, reflection, and realistic workplace scenarios.
Day 1
Becoming a skilled helper
Practical lab
The First Five Minutes
What do you do when someone approaches you with a personal problem?
Day 2
Learning to help
Practical lab
The Helping Conversation
Helper, help-seeker, observer. Practise, receive feedback, try again.
Day 3
Knowing what to do, and when to refer
Capstone
The Real-World Simulation
Integrate your learning through realistic workplace scenarios.
A workplace can have policies, wellbeing programmes, and professional services. But when someone is struggling, the first response often comes from another person.
This is not a lecture-heavy counselling course. Participants learn through discussion, demonstration, practice, role-play, reflection, and realistic workplace scenarios.
Recognition
Something isn’t right.
First-line support
Someone knows how to respond appropriately.
Referral
Professional help is connected when needed.
Ideal for
Recommended: 2–5 participants per organisation. Build a small internal support capability. Send participants from more than one department.
Participants who successfully demonstrate the required foundational competencies are recognised as:
Recognised as
EMPOWERIOR CERTIFIED WORKPLACE PARA-COUNSELLOR
Foundation Level
Endorsed by PERKAB (Brunei Darussalam Counselling Association), recognised by the Ministry of Health.
16–18 November 2026
23–25 November 2026
Guest speakers from KARE Occupational Health Specialist Clinic, occupational health experts, contributing specialist sessions across the three days.
If you have questions before registering, about the programme, the venue, group rates, or whether it’s right for your team, message us directly.
Sending a team? Organisations sending 2–5 participants build a stronger internal support capability. If you’re registering multiple participants, send us a message and we’ll handle it in one go.